Social Media

Right here's a bit of social media that's capable of expressing people's frustrations.

From what I read of this story, the authorities fear open, public criticism of their actions. They realize that if one person criticizes, there could be a lot more people out there with the same experience. And goodness forbid that these malcontents could get organized to change the system as they see fit.

in reference to: BBC News - Social media 'could transform public services' (view on Google Sidewiki)